Privacy Policy

Location information

The Service uses your device location to show nearby venues, power live crawl check-ins, estimate arrival times, and help friends find you during an active crawl. We request precise location only when you grant permission, and you can revoke access at any time from your operating system settings or from Settings within the app.

Coarse location may be used when precise location is unavailable or declined, for example to populate the discover map with venues in your city. When no crawl is active and the app is closed, we do not track your location in the background.

Analytics

We collect limited, aggregated product analytics to understand how the Service is used and to improve it. Analytics events are tied to a pseudonymous installation identifier, not to your email or phone number, and we automatically honor browser privacy signals such as Do Not Track (DNT) and Global Privacy Control (GPC).

When you open a crawl detail page on the web or in the mobile app, we record one view per day so the host can see how many people considered their crawl. The record stores only your account id (if you are signed in) or a per-browser opaque cookie value (if you are signed out) plus the date — never your email, name, IP address, or browser fingerprint. The cookie is named "letscrawl_anon_id", lasts 180 days, is set HttpOnly so JavaScript on the page cannot read it, and exists only so the same visitor reloading a crawl twenty times in one day is counted as a single view. Hosts only ever see aggregate counts (total views, unique viewers, and a 7-day trend); they do not see individual viewer identities.

You can opt out of product analytics at any time from Settings. Opting out does not affect essential telemetry used for crash reporting, fraud prevention, or service reliability.

Data retention

We retain your account data for as long as your account is active. Content you create (crawls, messages, photos, check-ins) is retained so that other participants continue to see a complete history of crawls they were part of.

Crawl detail-page view records (described in the Analytics section above) are kept for 90 days and then automatically deleted; the host analytics dashboard only reads the trailing 7 days, so the longer tail exists strictly for reconciliation. Operational logs, security logs, and moderation records may be retained for up to 18 months for abuse prevention and legal compliance. Aggregated, de-identified analytics may be retained indefinitely because it cannot be linked back to you.

Account deletion

You can request deletion of your account at any time from Settings within the app or from our public deletion page at /delete-account. After you confirm, your account is hidden immediately and enters a 30-day grace period during which you can cancel the deletion by contacting support.

After the grace period your profile, photos, private messages, friend connections, and crawls you created are permanently deleted. Content you contributed to crawls owned by other users (for example, messages in a group chat) is anonymized rather than removed, so the remaining participants retain an intact record. We may keep a minimal audit entry (account id and deletion timestamp) where required by law or to prevent abuse.

Age requirement

You must be at least 13 years old to create a LetsCrawl account. We do not knowingly collect personal information from children under 13; if you believe a child has provided us with personal information, contact us at the address below and we will delete it.

Some crawls have additional age requirements set by the host or required by local law (for example, an alcohol-focused pub crawl will require legal drinking age in that jurisdiction). When you attempt to join such a crawl, the Service will ask you to confirm your age and region; you cannot join until that confirmation passes.

Responsible use and safety

LetsCrawl supports a wide range of themed group experiences (museum walks, coffee tours, food tours, pub crawls, and more). For crawls that involve alcohol, the Service surfaces pacing reminders, transportation shortcuts, and safety resources to help you participate responsibly. These features are informational and are not a substitute for your own judgment or medical advice.

You agree to follow all applicable laws and venue rules during a crawl, not to drive or operate heavy machinery while impaired, and to use any safety features (buddy pairing, live location sharing, crisis resources) as supplements to, not replacements for, your own situational awareness.

Functional cookies and third-party providers

When you opt in to the "Functional / personalisation" tier in our cookie banner, the Discover home screen on the web app asks your browser for an approximate location and forwards rounded coordinates (around 110 metres of precision) to two third-party providers so we can render local weather and a neighbourhood label in the page header: Open-Meteo (open-meteo.com) for the current temperature, and BigDataCloud (bigdatacloud.com) for the reverse-geocode locality. We strip the referer header on both calls so neither provider sees a LetsCrawl URL alongside the coordinates.

These two providers process your approximate location as a separate controller for the limited purpose of returning the response we requested. Neither provider is given any account identifier, contact information, or session token. The lookups are cached on your device only (under storage keys prefixed with "cw:masthead:locality:" and "cw:masthead:weather:") and are cleared when you sign out, when you revoke the functional tier in the cookie banner, or when you clear your browser data.

If you have not opted in to the functional tier, we do not ask your browser for a location for the masthead and we do not contact these third parties from the masthead. The rest of the app continues to function normally — only the temperature and neighbourhood segments of the Discover eyebrow are omitted.

Information sharing

We do not sell your personal information. We share information with service providers who help us operate the Service (for example, hosting, email delivery, push notifications, and error tracking) under contracts that restrict their use of the data. We may disclose information when required by law, to protect the rights or safety of users or the public, or in connection with a merger, acquisition, or asset sale.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can exercise these rights from Settings or by emailing us at the contact address below. We will respond within the timeframe required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the version and effective date at the top of the page and notify you within the Service. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].